Please use this identifier to cite or link to this item: http://hdl.handle.net/10419/146315
Authors: 
Han, So Yeon
Chang, Younghoon
Siew Fan Wong Chang, Younghoon
Hon Qui Chong Siew Fan Wong Chang, Younghoon
Lee, Sangman
Year of Publication: 
2015
Series/Report no.: 
2015 Regional Conference of the International Telecommunications Society (ITS), Los Angeles, CA, 25-28 October, 2015
Abstract: 
The process of purchasing air tickets is often hovered with much uncertainties. Such uncertainties are introduced by complex pricing strategies and algorithms used by airline companies which vary ticket price based on dates, time of purchase and different routes selected. In order to reduce perceived uncertainties among consumers, agents such as Kayak.com try to present analytics information to assist consumer decision-making. This study seeks to understand the effect of analytics information on consumers' perceived uncertainty and decision to purchase airline tickets. Survey data will be collected from online air ticket buyers. Structural equation modeling technique will be used to analyze the data. Based on the results, we will suggest academic and practical implications.
Subjects: 
Business Analytics
Uncertainty Mitigation
Online ticket purchase
Trust
Perceived Behavioral Control
Information Quality
Document Type: 
Conference Paper

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