Please use this identifier to cite or link to this item: http://hdl.handle.net/10419/146129
Authors: 
Kirchler, Michael
Palan, Stefan
Year of Publication: 
2016
Series/Report no.: 
Working Papers in Economics and Statistics 2016-12
Abstract: 
Reciprocation of monetary gifts is well-understood in economics. In contrast, there is little research on reciprocal behavior following immaterial gifts like compliments. We close this gap and investigate how employees reciprocate after receiving immaterial and material gifts. We purchase (1) ice cream from fast food restaurants, and (2) durum doner, a common lunch snack, from independent vendors. Prior to the food's preparation, we either compliment or tip the salesperson. Salespersons reciprocate compliments with higher product weight than in a control treatment. This reciprocal behavior grows over repeated transactions. Tips have a stronger level effect which marginally decreases over time.
Subjects: 
gift exchange
reciprocity
natural field experiment
JEL: 
D01
D03
Document Type: 
Working Paper

Files in This Item:
File
Size





Items in EconStor are protected by copyright, with all rights reserved, unless otherwise indicated.