Please use this identifier to cite or link to this item: http://hdl.handle.net/10419/128524
Authors: 
Bhatnagar, Subhash
Year of Publication: 
2014
Series/Report no.: 
ADB Economics Working Paper Series 391
Abstract: 
The focus of this paper is on improving governance through the use of information and communication technology (ICT) in the delivery of services to the poor, i.e., improving efficiency, accountability, and transparency, and reducing bribery. A number of papers recognize the potential benefits but they also point out that it has not been easy to harness this potential. This paper presents an analysis of effective case studies from developing countries where the benefits have reached a large number of poor citizens. It also identifies the critical success factors for wide-scale deployment. The paper includes cases on the use of ICTs in the management of delivery of public services in health, education, and provision of subsidized food. Cases on electronic delivery of government services, such as providing certificates and licenses to rural populations, which in turn provide entitlements to the poor for subsidized food, fertilizer, and health services are also included. ICT-enabled provision of information to enhance rural income is also covered.
Subjects: 
e-governance
ICT for development
service delivery
anticorruption
transparency
process reform
JEL: 
D73
H11
O30
O57
Persistent Identifier of the first edition: 
Creative Commons License: 
https://creativecommons.org/licenses/by/3.0/igo/
Document Type: 
Working Paper

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