https://hdl.handle.net/10419/178239 2026-10-23T08:59:29Z 2026-10-23T08:59:29Z Subbanarasimha, Rashmi Pavagada Venumuddala, Vinay Reddy Prakash, Amit Chaudhuri, Bidisha https://hdl.handle.net/10419/327563 2025-10-02T01:33:38Z 2025-01-01T00:00:00Z

Title: Embracing complexity in smart city services: A case of waste management Authors: Subbanarasimha, Rashmi Pavagada; Venumuddala, Vinay Reddy; Prakash, Amit; Chaudhuri, Bidisha Abstract: Our study delves into understanding the bottom-up processes within a public service delivery system by studying the last-mile interactions between frontline workers, citizens, and other stakeholders. Specifically, we focus on these aspects in the context of the Solid Waste Management (SWM) system, and a proposed intervention under the Smart City Mission, in the city of Bengaluru, Karnataka. The paper aims to grasp the current functionality and structure of the SWM system, and the role of different actors and their interactions in sustaining it. We employ qualitative methods such as participant-observation-based ethnography, interviews, focus group discussions, and review of documents related to the intervention, to understand the inner workings of the system and the potential disruption from the intervention. We adopt a complex adaptive systems framework to analyze our findings and highlight a set of design requirements and principles that must be acknowledged and incorporated into the proposed intervention to ensure the resilience of the SWM system. We also present practical implications for Information System (IS) designers by recommending relevant design features for the Smart City Intervention (SCI), drawing upon the features of an existing digital public infrastructure whose architecture is underpinned by a similar set of design principles identified in our study. Additionally, we discuss pertinent policy implications in the context of effectively governing the SWM system alongside the intervention, building on the design implications.

2025-01-01T00:00:00Z Li, Hanwei Yu, Yang Liu, Fang Zhou, Bing https://hdl.handle.net/10419/327630 2025-10-02T01:32:25Z 2025-01-01T00:00:00Z

Title: Multi-path adjustment in digital transformation and enhancement of enterprise competitiveness Authors: Li, Hanwei; Yu, Yang; Liu, Fang; Zhou, Bing Abstract: Against the macro background of the digital economy reshaping global value chains, this study empirically examines Chinese A-share listed companies as research samples and finds that digital transformation can significantly enhance enterprise competitiveness. This conclusion remains robust in robustness checks such as Propensity Score Matching (PSM) and instrumental variable methods. Furthermore, four digital transformation pathways are proposed: cultural leadership (CLP), talent development (TDP), capital-driven transformation (CDP), and process optimization (POP). Innovatively adopting Agent-Based Modeling and Simulation (ABMS), a complex adaptive system comprising 200 agents is constructed. Simulation results indicate that the combination of TDP and CDP performs best among all individual and two-policy combinations. In addition, the combination of CLP and CDP exhibits a high effect on enhancing enterprise competitiveness with relatively low-efficiency loss, making it another preferable policy combination for enterprises. This study provides new theoretical paradigms and practical pathways for enterprises to advance digital transformation, offering significant insights into building competitive advantages in the digital economy era.

2025-01-01T00:00:00Z Gutiérrez Navas, Elsa Beatriz Sarmiento Suarez, Jaime Enrique Ramírez Montañez, Julio Rincón Quintero, Yanyn Aurora https://hdl.handle.net/10419/327533 2025-10-02T01:32:03Z 2025-01-01T00:00:00Z

Title: Determining factors for the digitization of micro, small, and medium-sized enterprises (MSMEs) in Ibero-America Authors: Gutiérrez Navas, Elsa Beatriz; Sarmiento Suarez, Jaime Enrique; Ramírez Montañez, Julio; Rincón Quintero, Yanyn Aurora Abstract: Industry 4.0 and the rapid evolution of the technological landscape have significantly impacted company value creation of. This study analyzed the determining factors influencing the digitalization of micro-, small-, and medium-sized enterprises (MSMEs) in Ibero-America. Data were collected from 14,972 companies in Ibero-American region, and a structural equation model (SEM) was constructed using variance analysis techniques with partial least squares (PLS). The results showed the relevance of training in digitalization skills and digital leadership in achieving different levels of digitalization among the companies studied, with digital leadership further enhancing training efforts. While the adoption of analog technology governance centered on human factors does not impact digital skills training, it is crucial for attaining a basic level of digitalization. Barriers related to technology, finance, human resources, and business culture affect the achievement of a basic level of digitalization but are no longer relevant as companies advance to higher levels. These results provide guidance for the digitalization processes of MSMEs and inform public policies aimed at stimulating the digital transformation of companies.

2025-01-01T00:00:00Z Venesz, Béla Dőry, Tibor https://hdl.handle.net/10419/327578 2025-10-02T01:30:33Z 2025-01-01T00:00:00Z

Title: Key characteristics and role of lead users in medical device innovations: An exploratory study Authors: Venesz, Béla; Dőry, Tibor Abstract: Developing medical device innovations is a lengthy and costly endeavor, so engaging the right participants early in the process is crucial. While much of the existing literature focuses on procedural aspects of innovation, the human factors that influence success are often overlooked. The Lead User Method is designed to identify key contributors based on their ability to stay ahead of market trends and realize significant benefits. However, it has been criticized for inadequacies in its identification process. To address this gap, our study distinguishes seven key personal characteristics of medical lead users that are essential for successful co-created new product development. Through case studies and semi-structured interviews, we demonstrate that engaging lead users throughout the new product development process - regardless of product complexity - enhances product-market fit and profitability. Their involvement becomes increasingly critical as the process advances, particularly during the market diffusion phase. Our research refines the Lead User Method's identification process and provides actionable insights for decision-makers, reducing uncertainty in medical device innovation while lowering development costs and time and increasing product-market fit and profitability.

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