jbm - Journal of Business Market Management

Collection's Items (Sorted by Title in Descending order): 1 to 20 of 52
Year of PublicationTitleAuthor(s)
2016 EditorialKleinaltenkamp, Michael
2016 Customer participation in the customization of services: Effects on satisfaction and behavioral intentionsStraus, Lennart; Robbert, Thomas; Roth, Stefan
2016 Understanding and managing service productivity: A literature reviewDobmeier, Mirjam
2016 Understanding the effects of the presence of others in the service environment: A literature reviewAlbrecht, Kathrin
2016 Exit strategies of loyalty programsRehnen, Lena Marie
2016 The scentscape: An integrative framework describing scents in servicescapesGirard, Marc; Girard, Anna; Suppin, Anna-Caroline; Bartsch, Silke
2015 CRM technology and KAM performance: The mediating effect of key account-related knowledgeSalojärvi, Hanna; Sainio, Liisa-Maija
2015 CASE: Managing customer relationship gaps at SKFNordin, Fredrik; Brozovic, Danilo; Kowalkowski, Christian; Vilgon, Mats
2015 The interface of value creation and service process: A categorization of the relevant perspectives and an integrative frameworkMakkonen, Hannu
2014 Brand creation via design and modularization: SMEs in international B2B marketsUusitalo, Olavi
2014 Optimizing employee engagement with internal communication: A social exchange perspectiveKaranges, Emma Ruth; Beatson, Amanda; Johnston, Kim; Lings, Ian
2014 CASE: Managing key account disruption in the logistics industryWernicke, Carolin; Saab, Samy; Kleinaltenkamp, Michael
2014 The future of business and industrial marketing and needed researchJohnston, Wesley J.
2014 CASE: Reinventing the container shipping industryGeersbro, Jens; Ritter, Thomas
2014 Interdependences in business markets: Implications for management practice and researchSnehota, Ivan
2014 Differential effects of product and service innovations on the financial performance of industrial firmsEggert, Andreas; Thiesbrummel, Christoph; Deutscher, Christian
2014 Perceived buyer confidence in buyer-supplier relationshipsChao, Emmanuel; Kato, Mshumbusi Paul
2014 Embracing complex causality with the QCA method: An invitationSchneider, Martin R.; Eggert, Andreas
2014 Does publish or perish lead to stylish rubbish?Storbacka, Kaj
2014 Advancing industrial marketing theory: The need for improved researchLaPlaca, Peter
Collection's Items (Sorted by Title in Descending order): 1 to 20 of 52
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