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Showing items 1-21 of 46.

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DateTitle Authors
2015 The interface of value creation and service process: A categorization of the relevant perspectives and an integrative frameworkMakkonen, Hannu
2015 CASE: Managing customer relationship gaps at SKFNordin, Fredrik / Brozovic, Danilo / Kowalkowski, Christian / Vilgon, Mats
2015 CRM technology and KAM performance: The mediating effect of key account-related knowledgeSalojärvi, Hanna / Sainio, Liisa-Maija
2014 Perceived buyer confidence in buyer-supplier relationshipsChao, Emmanuel / Kato, Mshumbusi Paul
2014 CASE: Managing key account disruption in the logistics industryWernicke, Carolin / Saab, Samy / Kleinaltenkamp, Michael
2014 Differential effects of product and service innovations on the financial performance of industrial firmsEggert, Andreas / Thiesbrummel, Christoph / Deutscher, Christian
2014 Brand creation via design and modularization: SMEs in international B2B marketsUusitalo, Olavi
2014 Optimizing employee engagement with internal communication: A social exchange perspectiveKaranges, Emma Ruth / Beatson, Amanda / Johnston, Kim / Lings, Ian
2014 Advancing industrial marketing theory: The need for improved researchLaPlaca, Peter
2014 Embracing complex causality with the QCA method: An invitationSchneider, Martin R. / Eggert, Andreas
2014 Does publish or perish lead to stylish rubbish?Storbacka, Kaj
2014 CASE: Reinventing the container shipping industryGeersbro, Jens / Ritter, Thomas
2014 The future of business and industrial marketing and needed researchJohnston, Wesley J.
2014 Teaching note for vase: Reinventing the container shipping industryGeersbro, Jens / Ritter, Thomas
2014 EditorialKleinaltenkamp, Michael
2014 Interdependences in business markets: Implications for management practice and researchSnehota, Ivan
2014 A case study of the development of trust in a business relation: Implications for a dynamic theory of trustHuang, Yimin / Wilkinson, Ian F.
2013 Resource-based view and Service-dominant logic: Similarities, differences and further researchMele, Cristina / Della Corte, Valentina
2013 Beyond sporadic actions: How to approach multi-party stakeholder collaboration in service developmentTossavainen, Päivi J.
2013 Editorial: The 2013 Naples Forum on ServiceGummesson, Evert / Mele, Cristina / Polese, Francesco
2013 From 'EGO' to 'ECO' in B2B relationshipsBarile, Sergio / Carrubbo, Luca / Iandolo, Francesca / Caputo, Francesco
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