Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/331934 
Year of Publication: 
2025
Citation: 
[Journal:] Schmalenbach Journal of Business Research (SBUR) [ISSN:] 2366-6153 [Volume:] 77 [Issue:] 3 [Year:] 2025 [Pages:] 497-525
Publisher: 
Springer, Heidelberg
Abstract: 
In the wake of digital transformation, marketers gained access to large amounts of user-generated content and data in which consumers specifically mention and discuss brands, products, and services. This data offers rich information potential and may ultimately provide marketers with the ability to use this data pool to approximate survey-based consumer mindset metrics that mirror consumer attitudes alongside the different levels of the decision-making process. We argue that leveraging this potential may ultimately help marketers overcome common limitations of survey-based metrics and enable companies to observe and track mindset metrics that have been so far inaccessible due to financial and other constraints. To this end, we propose a four-step process that first identifies the key aspects of a mindset metric based on the existing body of developed constructs, then pinpoints potential data sources, and subsequently chooses an adequate data transformation tool.
Subjects: 
Mindset metrics
User-generated content
Construct validity
Machine learning
Customer decision journey
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by Logo
Document Type: 
Article

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