Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/318726 
Year of Publication: 
2020
Citation: 
[Journal:] Business Systems Research (BSR) [ISSN:] 1847-9375 [Volume:] 11 [Issue:] 2 [Year:] 2020 [Pages:] 36-50
Publisher: 
Sciendo, Warsaw
Abstract: 
Background: This paper addresses the problem of products' terminal call rate (TCR) prediction during the warranty period. TCR refers to the information on the amount of funds to be reserved for product repairs during the warranty period. So far, various methods have been used to address this problem, from discrete event simulation and time series, to machine learning predictive models. Objectives: In this paper, we address the above named problem by applying deep learning models to predict terminal call rate. Methods/Approach: We have developed a series of deep learning models on a data set obtained from a manufacturer of home appliances, and we have analysed their quality and performance. Results: Results showed that a deep neural network with 6 layers and a convolutional neural network gave the best results. Conclusions: This paper suggests that deep learning is an approach worth exploring further, however, with the disadvantage being that it requires large volumes of quality data.
Subjects: 
manufacturing
product lifecycle
management product failure
machine learning
prediction
JEL: 
C45
C53
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by Logo
Document Type: 
Article

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