Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/317401 
Year of Publication: 
2020
Citation: 
[Journal:] Journal of Business Economics and Management (JBEM) [ISSN:] 2029-4433 [Volume:] 21 [Issue:] 2 [Year:] 2020 [Pages:] 564-592
Publisher: 
Vilnius Gediminas Technical University, Vilnius
Abstract: 
The aim of this paper is to propose a management model which would assess the state of the business and indicate the improvement points, as well as to demonstrate the applicability of the model in a case of the postal company. An A'BA model is proposed which represents a combined application of Analytic Hierarchy Process - AHP method as a multi-criteria decision making tool and theory of business areas. The research consists of two parts. To define the most important influencing factor on business performance, the experts are interviewed. A new concept is proposed and applied in the process of aggregating experts' assessments based on their mapping in a plane. This creates the appropriate surface, and the position of its centroid in relation to the Saaty's scale defines the final score of pairwise comparison - an indicator of the relationship between two elements that are compared. In the second part, additional experts from the determined area are involved to define an approach for detailed analysis of the most important factor. In this case, the approach included a survey of employees based on the specialized questionnaire. The guidelines for business performance improvement are obtained.
Subjects: 
business process
business performance
improvement
decision-making
postal company
management
experts' assessments aggregation
Saaty's scale in the plane
JEL: 
D29
L21
L32
L87
M11
M12
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by Logo
Document Type: 
Article

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