Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/315631 
Year of Publication: 
2024
Citation: 
[Journal:] Service Business [ISSN:] 1862-8508 [Volume:] 18 [Issue:] 2 [Publisher:] Springer [Place:] Berlin, Heidelberg [Year:] 2024 [Pages:] 161-192
Publisher: 
Springer, Berlin, Heidelberg
Abstract: 
To navigate competition and create higher value for customers, manufacturing companies are more and more adopting the strategy of Servitization by enriching their product offering with services in solutions known as Product-Service Systems (PSS). While the provision of PSS presents numerous advantages for customers and providers, they also pose significant challenges, particularly in the operative service delivery planning and scheduling. This study aims to identify decision-support within this context by conducting a systematic literature review. The analysis uncovers limitations in existing approaches and underscores unaddressed research gaps emphasizing the need for further development of decision-support systems for PSS operation.
Subjects: 
Product-Service Systems
Operative service delivery planning
Scheduling
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by Logo
Document Type: 
Article
Document Version: 
Published Version

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