Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/259809 
Year of Publication: 
2020
Citation: 
[Journal:] The European Journal of Development Research [ISSN:] 1743-9728 [Volume:] 32 [Issue:] 4 [Publisher:] Springer Science and Business Media LLC [Place:] Berlin, Heidelberg [Year:] 2020 [Pages:] 1057-1079
Publisher: 
Springer Science and Business Media LLC, Berlin, Heidelberg
Abstract: 
Information-technology-enabled services (ITES) has become a sector of promise for many low- and middle-income economies seeking to leapfrog industrialization and build knowledge-intensive economies. Yet as a sector defined by accelerating processes of commodification and skill elimination, its long-term developmental promise must be carefully scrutinised. Analysing the development of the sector in India, the Philippines and Kenya the paper reveals both the contextual nature of past successful ITES policies and their developmental vulnerabilities. Drawing on literature on industrial policies and global value chains and production networks, the paper critiques the existing policy approaches by arguing that they are largely focussed on enabling value and employment creation and that they pay insufficient attention to questions of value capture and long-term socio-economic transformation.
Subjects: 
Services
Information-Technology-Enabled Services (ITES)
Business Process Outsourcing (BPO)
Kenya
India
the Philippines
Persistent Identifier of the first edition: 
Creative Commons License: 
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Document Type: 
Article
Document Version: 
Published Version

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