EconStor >
University of Oslo >
Department of Economics, University of Oslo >
Memorandum, Department of Economics, University of Oslo >

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10419/62964
  

Full metadata record

DC FieldValueLanguage
dc.contributor.authorEika, Karien_US
dc.date.accessioned2012-09-20T13:10:43Z-
dc.date.available2012-09-20T13:10:43Z-
dc.date.issued2004en_US
dc.identifier.urihttp://hdl.handle.net/10419/62964-
dc.description.abstractQuality in the human services has long term effects. Reduced quality of service now increases the service recipients’ future service needs and other social costs. This paper shows that such effects should be considered when a government designs contracts with a for-profit service provider. If the contract relies on verifiable information only, short contract periods fail to give the provider proper incentives to internalize future effects of quality. Long term contracts are problematic if the effects of quality are not over time indicated by verifiable measures. Relational contracts seem more robust to changes in the model’s informational assumptions and rely on trust to deal with holdups. Long term quality effects matter for the relative merits of intergrated provision and contracting out, and may create adverse quality incentives if a for-profit provider has market power.en_US
dc.language.isoengen_US
dc.publisherDep. of Economics, Univ. of Oslo Osloen_US
dc.relation.ispartofseriesMemorandum, Department of Economics, University of Oslo 2004,18en_US
dc.subject.jelD69en_US
dc.subject.ddc330en_US
dc.subject.keywordhuman servicesen_US
dc.subject.keywordquality of serviceen_US
dc.subject.keywordfor-profiten_US
dc.subject.stwÖffentliche Dienstleistungen_US
dc.subject.stwOutsourcingen_US
dc.subject.stwDienstleistungsqualitäten_US
dc.subject.stwVertragstheorieen_US
dc.titleWhen quality today affects service needs tomorrowen_US
dc.typeWorking Paperen_US
dc.identifier.ppn470467967en_US
dc.rightshttp://www.econstor.eu/dspace/Nutzungsbedingungenen_US
Appears in Collections:Memorandum, Department of Economics, University of Oslo

Files in This Item:
File Description SizeFormat
470467967.pdf339.78 kBAdobe PDF
No. of Downloads: Counter Stats
Show simple item record
Download bibliographical data as: BibTeX

Items in EconStor are protected by copyright, with all rights reserved, unless otherwise indicated.