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dc.contributor.authorGrove, Nicoen_US
dc.contributor.authorAgic, Damiren_US
dc.contributor.authorSedlmeir, Joachimen_US
dc.date.accessioned2012-08-13T10:39:22Z-
dc.date.available2012-08-13T10:39:22Z-
dc.date.issued2012en_US
dc.identifier.urihttp://hdl.handle.net/10419/60403-
dc.description.abstractNetwork neutrality and alleged discriminatory practices on the part of ISPs regarding the transmission of Internet data packets has been the subject of notable scholarly discussion and appears to be a widespread phenomenon. However, it is noteworthy that actual consumer discrimination has only been proven in a small number of individual case studies. Hence, we aim to provide solid evidence for discriminatory behaviour of ISPS in our in-depth study. This lack of overwhelming evidence is not, as we assume, the result of an absence of discriminatory behaviour - on the contrary it may be whittled down to a number of grounds: the absence of studies comparing services offered by ISPs, the existence of high switching costs between operators accruing to consumers, and a lack of awareness on the part of consumer of the putative discriminatory measures, given the information asymmetry between ISP and consumers, where the consumer is not in a position, being able to distinguish between an impaired quality of service and potential discrimination behaviour by the ISP. The paper at hand examines ISPs' traffic management measures and determines whether such practices breach the ISP's contract with the consumer. Relying on an examination of services provided by European ISPs (France, Germany and Italy) we can conclude that data traffic is subject to discriminatory management. Our investigative model is based on M-Lab data (Glasnost Test) and related processing algorithms provided by The Network is Aware project. In order to corroborate our findings that ISPs are breaching their own contractual service agreements, the results regarding discriminatory measures are compared with the contractual General Terms and Conditions (GTC) as agreed between the ISPs and consumers...en_US
dc.language.isoengen_US
dc.publisherITS Wienen_US
dc.relation.ispartofseries23rd European Regional Conference of the International Telecommunication Society, Vienna, Austria, 1-4 July 2012en_US
dc.subject.jelD22en_US
dc.subject.jelD63en_US
dc.subject.jelG13en_US
dc.subject.jelI38en_US
dc.subject.jelK23en_US
dc.subject.jelL86en_US
dc.subject.ddc330en_US
dc.subject.keywordNetwork neutralityen_US
dc.subject.keywordregulationen_US
dc.subject.keywordGeneral Terms and Conditionsen_US
dc.subject.keywordtelecommunicationsen_US
dc.subject.keyworduser discriminationen_US
dc.titleNetwork neutrality and consumer discrimination: Comparing ISP's GTCs and DPI applicationen_US
dc.typeConference Paperen_US
dc.identifier.ppn720224667en_US
dc.rightshttp://www.econstor.eu/dspace/Nutzungsbedingungenen_US
dc.identifier.repecRePEc:zbw:itse12:60403-
Appears in Collections:23rd European Regional ITS Conference, Vienna 2012

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