Please use this identifier to cite or link to this item: http://hdl.handle.net/10419/56017
Authors: 
Neckermann, Susanne
Cueni, Reto
Frey, Bruno S.
Year of Publication: 
2012
Series/Report no.: 
ZEW Discussion Papers 12-004
Abstract: 
Social incentives like employee awards are widespread in the corporate sector and may be important instruments for solving agency problems. To date, we have little understanding of their effect on behavior. Unique panel data from the call center of a Fortune 500 financial services provider allow us to estimate the impact of awards on performance. Winning an award for voluntary work behaviors significantly increases subsequent core call center performance. The effect is short-lived, mainly driven by underperforming agents, and is reflected mostly in dimensions of the job that are hard to observe.We discuss various theories that could explain the effect.
Subjects: 
Awards
Motivation
Non-monetary Compensation
Insider Econometrics
JEL: 
C23
J33
M52
Document Type: 
Working Paper

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