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dc.contributor.authorSeguí Alcaraz, Antonien_US
dc.identifier.citationInvestigaciones Europeas de Dirección y Economía de la Empresa (IEDEE) 1135-2523 18 2012 1 33-51en_US
dc.description.abstractHere we describe the origins, evolution and classification of stakeholders. It highlights the relationship created between the credit institution as a social organization and its various stakeholders, analyzing the importance attached to them. The field work was conducted through a questionnaire answered by 57 Spanish institutions. The results show the sensitivity of banks to CSR (Corporate Social Responsibility), with regard to the entire Spanish financial sector. Our goal is to analyze the importance of the various stakeholders: shareholders, employees, customers, suppliers, community and public administration for the Spanish credit institutions. Credit institutions focus their interest mainly on two interest groups: employees and customers. Transparency and open dialogue about performance, priorities and future plans for sustainability are actions to be implemented in order to inspire confidence and future.en_US
dc.publisherAcademia Europea de Dirección y Economia de la Empresa (AEDEM) Vigoen_US
dc.subject.keywordcorporate social responsibilityen_US
dc.subject.keywordcredit institutionsen_US
dc.titleLos grupos de interés en las entidades de crédito Españolasen_US
Appears in Collections:Investigaciones Europeas de Dirección y Economía de la Empresa (IEDEE)

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