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Title:El papel moderador de la cultura en la generacion de statisfacción y lealtad PDF Logo
Authors:Medina Molina, Cayetano
Rufín Moreno, Ramón
Rey Moreno, Manuel
Issue Date:2011
Citation:[Journal:] Investigaciones europeas de dirección de la empresa (IEDEE) [ISSN:] 1135-2523 [Volume:] 17 [Year:] 2011 [Issue:] 1 [Pages:] 57-73
Abstract:The present research focuses on the differences that the tourists' belonging to two unlike cultural groups - i.e., low uncertainty avoidance individualists versus high uncertainty avoidance collectivists - imposes on the performance of the model explaining the generation of satisfaction and loyalty by tourists. The hypothetical effect of mediating or moderating variables on the relationship between satisfaction and loyalty is also addressed. Specifically the role of consumers' adjusted expectations as mediating the relationship between satisfaction and loyalty is included in the cognitive-affective explanatory model used in the research. Some results are found that show relevant differences in the behavior of the individuals pertaining to each of the groups considered.
Subjects:adjusted expectations
cultural groups
emotions
satisfaction
soyalty
JEL:M31
C31
Z13
Document Type:Article
Appears in Collections:Investigaciones Europeas de Dirección y Economía de la Empresa (IEDEE)

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