Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/54365 
Year of Publication: 
2006
Citation: 
[Journal:] Investigaciones Europeas de Dirección y Economía de la Empresa (IEDEE) [ISSN:] 1135-2523 [Volume:] 12 [Issue:] 3 [Publisher:] Academia Europea de Dirección y Economia de la Empresa (AEDEM) [Place:] Vigo [Year:] 2006 [Pages:] 151-166
Publisher: 
Academia Europea de Dirección y Economia de la Empresa (AEDEM), Vigo
Abstract: 
Globalisation, competition and market saturation have caused a growing interest in firms to develop Relationship Marketing. It is therefore fundamental to determine the kind of customer who values the benefits derived from the application of a relationship strategy by the organisation and who, in correspondence, is willing to voluntarily develop behaviours that may help the organisation to reach its objectives. The results obtained show that relationship benefits are valued more positively by older customers, and these customers are those who are willing to co-operate in the adequate distribution of the service. For its part, gender shows its influence through loyalty.
Subjects: 
benefits
satisfaction
commitment to the organisation
voluntary behaviours
socio-demographic variables
Document Type: 
Article

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