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dc.contributor.authorMassini, Silviaen_US
dc.contributor.authorMiozzo, Marcelaen_US
dc.description.abstractDrawing on an original survey, we discuss the trends and challenges posed by the outsourcing and offshoring of business services. We document and analyse the increasing offshoring of business services (administrative services, call centres, IT services, procurement and product development) from USA and Europe to less developed countries, the functions offshored, size of offshorers, destination, and delivery models and explore the role of ICTs and the development of both large global services suppliers and entrepreneurial ventures in developed and less developed countries. We derive implications regarding outsourcing decisions, globalisation of high value adding activities, such as product development and innovation, raising issues of evolving market structure and the emergence of technical clusters where companies develop expertise to provide, and compete for, activities and skills across a range of sectors.en_US
dc.publisherManchester Business School Manchesteren_US
dc.relation.ispartofseriesManchester Business School working paper 604en_US
dc.subject.keywordknowledge intensive business servicesen_US
dc.titleOutsourcing and offshoring of business services: Challenges to theory, management and geography of innovationen_US
dc.typeWorking Paperen_US
Appears in Collections:Manchester Business School Working Paper Series, The University of Manchester

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