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dc.contributor.authorEika, Kari H.en_US
dc.description.abstractThis experimental study asks whether generosity decreases emotional distance, a question pertinent to human service quality. Highly vulnerable service recipients may not enforce quality standards. Quality can then be viewed as an act of generosity, a gift from the provider to the recipient. For a human service provider that sympathizes with the recipient, delivering poor quality is psychologically costly. To reduce this cost she may increase emotional distance. Since human service quality presupposes social interaction and involvement, quality is reduced further. The mechanism - which can account for vicious and virtuous circles in the provision of quality - is explored in a binary dictator game where the recipient's pay-off is uncertain. The dictator decides whether to know the recipient's pay-off and how. Subjects are more eager to inquire about their recipient's pay-off when they themselves have been generous, and to do so by contacting the recipient when the recipient correctly perceives that action to be kind.en_US
dc.publisherDep. of Economics, Univ. of Oslo Osloen_US
dc.relation.ispartofseriesMemorandum // Department of Economics, University of Oslo 2011,06en_US
dc.subject.keywordhuman servicesen_US
dc.subject.keywordemotional distanceen_US
dc.subject.keywordcognitive dissonanceen_US
dc.subject.keyworddictator gameen_US
dc.titleNear and generous? Gift propensity and chosen emotional distanceen_US
dc.typeWorking Paperen_US
Appears in Collections:Memorandum, Department of Economics, University of Oslo

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