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dc.contributor.authorEngelstätter, Benjaminen_US
dc.date.accessioned2009-08-28en_US
dc.date.accessioned2009-09-09T11:59:34Z-
dc.date.available2009-09-09T11:59:34Z-
dc.date.issued2009en_US
dc.identifier.urihttp://hdl.handle.net/10419/27764-
dc.description.abstractThis study analyzes the relationship between the three main enterprise systems (Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Customer Relationship Management (CRM)) and labor productivity. It reveals the performance gains due to different combinations of these systems. It also tests for complementarity among the enterprise systems with respect to their interacting nature. Using German firm-level data the results show that the highest productivity gains due to enterprise system usage are realized through use of the three main enterprise systems together. In addition, SCM and CRM function as complements, especially if ERP is also in use.en_US
dc.language.isoengen_US
dc.publisherZentrum für Europäische Wirtschaftsforschung (ZEW) Mannheimen_US
dc.relation.ispartofseriesZEW Discussion Papers 09-040en_US
dc.subject.jelD20en_US
dc.subject.jelM00en_US
dc.subject.ddc330en_US
dc.subject.keywordLabor productivityen_US
dc.subject.keywordenterprise systemsen_US
dc.subject.keywordcomplementarityen_US
dc.subject.keywordEnterprise Resource Planningen_US
dc.subject.keywordSupply Chain Managementen_US
dc.subject.keywordCustomer Relationship Managementen_US
dc.subject.stwBetriebliches Informationssystemen_US
dc.subject.stwComputergestütztes Verfahrenen_US
dc.subject.stwArbeitsproduktivitäten_US
dc.subject.stwKomplementärguten_US
dc.subject.stwEnterprise-Resource-Planningen_US
dc.subject.stwSupply Chain Managementen_US
dc.subject.stwMarketing-Informationssystemen_US
dc.subject.stwDeutschlanden_US
dc.titleEnterprise systems and labor productivity: disentangling combination effectsen_US
dc.typeWorking Paperen_US
dc.identifier.ppn607848766en_US
dc.rightshttp://www.econstor.eu/dspace/Nutzungsbedingungen-
dc.identifier.repecRePEc:zbw:zewdip:09040-
Appears in Collections:ZEW Discussion Papers
Publikationen von Forscherinnen und Forschern des ZEW

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