<?xml version="1.0" encoding="UTF-8"?>
<rdf:RDF xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns="http://purl.org/rss/1.0/" xmlns:sy="http://purl.org/rss/1.0/modules/syndication/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:taxo="http://purl.org/rss/1.0/modules/taxonomy/">
  <channel>
    <title>EconStor Community: University of Tourism and Management, Skopje</title>
    <link>http://hdl.handle.net/10419/49164</link>
    <description>University of Tourism and Management, Skopje</description>
    <items>
      <rdf:Seq>
        <rdf:li resource="http://hdl.handle.net/10419/49224" />
        <rdf:li resource="http://hdl.handle.net/10419/49229" />
        <rdf:li resource="http://hdl.handle.net/10419/49231" />
        <rdf:li resource="http://hdl.handle.net/10419/49228" />
      </rdf:Seq>
    </items>
  </channel>
  <textInput>
    <title>The Community's search engine</title>
    <description>Search the Channel</description>
    <name>search</name>
    <link>http://www.econstor.eu/simple-search</link>
  </textInput>
  <item rdf:about="http://hdl.handle.net/10419/49224">
    <title>An empirical study on job prospects in BPO: Indian perspective</title>
    <link>http://hdl.handle.net/10419/49224</link>
    <description>Title: An empirical study on job prospects in BPO: Indian perspective
&lt;br/&gt;
&lt;br/&gt;Authors: Mehta, Dhermendra; Sharma, Jitendra K.; Mehta, Naveen K.
&lt;br/&gt;
&lt;br/&gt;Abstract: The gamut of globalization is far reaching and yielding rich dividends to the business activities of developing countries like India. The impact of information and technology is clearly visible in augmenting the growth of business. The business houses are more prone to meet the deadline of their set objectives. The evolution of Business Process Outsourcing is an indication of enabling the organizations to nurture the available knowledge and utilizing the resources at the optimum level. In India, BPO as a career option is growing in leaps and bounds. It is very revealing that so far the youth of rural areas have not identifying BPO as a lucrative career option. The present research study was conducted on 200 youth aspirants belonging to suburban and rural areas of Madhya Pradesh, the second largest state of India in terms of area. The data were analyzed and interpreted and significant results were obtained.</description>
  </item>
  <item rdf:about="http://hdl.handle.net/10419/49229">
    <title>CRM development in hospitality companies for the purpose of increasing the competitiveness in the tourist market</title>
    <link>http://hdl.handle.net/10419/49229</link>
    <description>Title: CRM development in hospitality companies for the purpose of increasing the competitiveness in the tourist market
&lt;br/&gt;
&lt;br/&gt;Authors: Ivanovic, Slobodan; Mikinac, Kresimir; Perman, Luka
&lt;br/&gt;
&lt;br/&gt;Abstract: CRM as a trend in business and business philosophy consists of a series of complex and diverse business resources such as: modern technological resources, information resources, human resources and all other procedural resources which serve to improve services to end user and customer. Tourism as a service industry which business is based on selling services, has found great benefits and advantages in using CRM. Different kinds of CRM applications and systems have become extremely popular in all sectors. Thus, in the tourism sector, CRM has become one of the most important strategy in attracting and increasing tourist arrivals, in filling the tourist facilities and in satisfying the needs of guests. The main goals of CRM are to attract tourists, to meet a maximum of tourists (a new guarantee of return and achieve the most efficient promotion), increase the number of tourists and achieve customer loyalty. It enables more efficient marketing and sales and it improves the overall tourism industry and services aimed at tourists and their preferences. Implementation of CRM systems is very demanding and requires commitment at all levels of the company. Very big problem is the integration of CRM systems with existing information systems in the enterprise. It is often impossible to implement without the use of qualified personnel and software that has the task of bridging the gulf between the CRM and existing information systems to create an integrated system. It is desirable that the companies have been devoting increased funding for implementation of new technologies and that systems, in a short period of time, can realize a return on investment and greatly improve the business performance of enterprises. CRM gives the expected results only if it is fully integrated strategically and operationally in the business and in the information system of tourist enterprise. The fact is that this process and business philosophy will become important in the future, and it will continuously improve its processes and relationships within the company, all in order to reduce operating costs, creating a detailed segmentation of the market and meet the needs of guests.</description>
  </item>
  <item rdf:about="http://hdl.handle.net/10419/49231">
    <title>Banks in transition countries as one of most attractive investments</title>
    <link>http://hdl.handle.net/10419/49231</link>
    <description>Title: Banks in transition countries as one of most attractive investments
&lt;br/&gt;
&lt;br/&gt;Authors: Orsag, Silvije; Dedi, Lidija; Mihalina, Emil
&lt;br/&gt;
&lt;br/&gt;Abstract: The primary goal of this paper is to analyze the banking sector in transition countries in Central and Eastern Europe, and identify bank's potential as an investment in the globalized environment. The primary hypothesis is that banking sector is one of the most attractive investment areas in transition countries. In the comparison with financial systems of G7 and other growth countries, the financial industry in transition countries shows significant potential for future growth and development. Operating as universal bank with acquired position in financial supervisory bodies banks can easy control and slows down growth and development of nonbanking financial institutions. They are not overly involved in risky operations of securitization and were not so much exposed to the recent crisis. Analysis of the banking sector in transition countries has been made on available sources of secondary data and comparable quantities. Comparable quantities are analyzed with descriptive statistics, starting from the general characteristics of the region and individual countries, through macroeconomic indicator analysis to analysis of assorted indicators of banking sector which have dominant influence on prospective cash flows and risk, i.e key components of bank's value as an investment.</description>
  </item>
  <item rdf:about="http://hdl.handle.net/10419/49228">
    <title>Contemporary tendencies in the tourism operation</title>
    <link>http://hdl.handle.net/10419/49228</link>
    <description>Title: Contemporary tendencies in the tourism operation
&lt;br/&gt;
&lt;br/&gt;Authors: Milenkovska, Violeta
&lt;br/&gt;
&lt;br/&gt;Abstract: If the tourism organizations in our country want to survive in the newly created economic conditions they should introduce the changes in the method of operation. The changes refer to the method of creating the tourism product, the segmentation of the market and the choice of target markets and the method that the management of the tourism organizations will use to organize the stay of the tourisms in the hospitality facilities and the tourism destinations wider. This means that the perspective development of the tourism in our country will depend on the managerial team of the tourism organizations. From the methodological aspect the significance and the role of the modern manager in the development of tourism organizations is emphasized in this paper. In the process of realizing the role of the modern manager in tourism, experiences from foreign research organizations and personal research are used. This way it has come to the perceptions about the activities of the managers in our tourism organizations and the way the modern manager should be in tourism.</description>
  </item>
</rdf:RDF>

